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Today

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Text-back service

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Daily brief

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Inbox

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Pick a thread to read it.

Briefs

Every daily brief TextTriage has sent you. Open one to read it, or forward it to your team.

Answer flows

When a caller's text contains one of your trigger phrases, TextTriage sends your reply automatically. Flows go live as soon as you save them.

  1. 1Emergency
  2. 2VIP
  3. 3Call-back request
  4. 4Booking lead
  5. 5Your flows
  6. 6Holding text

The built-in checks always run first. Your flows answer everything else, top to bottom, and the first match wins.

Your flows

    Call lists

    These two lists change how TextTriage treats specific numbers. Everyone else gets the normal text-back.

    Never engage

    When they call
    A missed call goes to voicemail. No text goes out.
    When they text
    Nothing happens. It isn't logged.

    Use it for family, suppliers, and known spam numbers.

    One per line: name,number

    Always escalate

    When they call
    They get the normal text-back.
    When they text
    It skips triage and goes straight to your phone, marked priority.

    Use it for your best clients, partners, and referral sources.

    Settings

    Your business details fill in the automatic replies callers get.

    Business profile

    Daily brief

    A short summary of overnight and recent threads, sent on a schedule.

    Quiet hours

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    Uses the time zone from your daily brief.

    Brief history

    Login link

    Your console link works like a password. If you shared it or think it leaked, rotate it. The old link stops working immediately, on every device.